21 Mar 4 Strategies for Increasing Patient Satisfaction with an Integrative Exam Room

As a Feng Shui consultant, I have been involved in many aspects of creating integrative space in medical environments.  The universal issue in exam rooms seems to be the same—they’re boring and, well, clinical.  And although we don’t want to be discussing health issues with a medical professional in a room that feels chaotic or disorganized, we also don’t want to be stuck sitting in a stark white one either.

Here’s are 4 ways to create a more positive patient experience:

  1. Paint the walls a soft, healing color: An integrative space will no doubt have a specific color palette that is being used throughout the clinic.  However, in private exam rooms, soft yellow or tan is appropriate.  It blends with the skin with little distortion of the light.  Even a soft tan is better than white. Plus these colors represent the Earth element, which is one of healing.
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  2. Provide a connection to nature: Having a window in an exam room may feel like the patient’s privacy is compromised.  However, if a window looks out over a lake or a field of trees or a flower-bed, it can provide a positive experience by connecting the individual to the outside world.  People heal by being in nature, even by looking at it from afar.
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  3. Hang compelling artwork: If there is no window in the exam room, then definitely artwork can provide the nature connection—-a landscape, seascape, mountains, trees, flowers.  Window or not, the artwork needs to be compelling enough to draw the patient into its story.
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  4. Provide inspirational reading material: If a patient has to wait 10-15 minutes for the medical professional, provide them inspirational reading material.  This could be a coffee-table book or an art magazine—-filled with fine art, photographs, and drawings that inspire and lift the soul.  Rather than an out-dated stack of magazines, go for inspiration instead.

Exam rooms can intensify the patient’s concerns and unrest, not to mention testing their endurance if they have to wait a while before anyone sees them.  By creating a therapeutic space that engages their spirit, they can begin their journey back to health just by being there.